We will try to assist you inresolving whatever the issue may be. Unfortunately, we are unable to accept returns.We do recommend contacting us via email with yourorder number and as much information as possible. "I want to return my new fish because x,y,z?" After a few days, your new fish should be acting aswimming like they normally would. After this, expect your new fish to take a few daysto become fully adjusted, this includes hiding, floating at the top, sinking tothe bottom, and not eating. The products used within the water for shipping will notharm any existing fish within your tank and actually makes the transition foryour new fish a bit easier. After this time, you can add all of the fish and water that is in thebag into your tank. This allows the temperature withinthe bag to adjust to the same as your tank and will reduce temperature shock onthe fish. Like you would with any new fish, let the entire bag float in your tank for 15-30 minutes. "What do I do with my fish once I've unpacked them?" Silvertip Tetra DISASTER Watch this before getting Silvertip Tetra 16,601 views 171 Dislike Share Save MyTinyFishTank 608 subscribers Silvertip Tetra DISASTER that is all my fault. Itis always suggested to provide an area for the delivery person to place the boxthat is out of direct sunlight or extreme temperatures. While the fish are packaged to survive about 72+ hours within the shipping containers, we do ask that you make arrangements to arrive home to inspect your fish as soon as possible after they are delivered to your home. We will always provide you with a tracking number. "What if I'm not home when the fish arrive?" We will again, do everything in our power to resolvethe issue and ensure that you have a great experience with these fish. If you put the fish in your tank and it dies or is not acting properly, please contact us, with pictures, within 24 hours. We will reship any replacement fish at the buyer's expense. We will offer replacement fish for any losses, but do not offer refunds at this time. We do ask that if your fisharrives dead (DOA), submit a picture of the deceased fish that is in the bag.We will work quickly with you to resolve the problem. Fish are live animals and we cannot ensure that everyone will arrive alive or remain alive. While this is a rare occurrence, it can and willhappen from time to time. For some of our more rare orlarger fish, the picture listed may be the actual fish that you are receiving.If this is the case, it will be designated by ?WYSIWYG?, meaning ?what you see,is what you get?. Since we have a large quantity of most of the various species of fish, it would be understandably impossible to provide a picture ofevery individual fish with a specific species. They are also known as the Copper Tetras in the aquarium hobby. We typically take photographs of one or two fish when we initially get them in. They are named after their unique fins that have silver coloration at the tip. "The fish I received do not look like the fish in thepicture.
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